I WANT TO RETURN MY ORDER FOR STORE CREDIT
We are sorry that you have found yourself on this page. We are here to take care of you!
Once your request for store credit has been processed we will arrange a collection. When we have
Once your request for store credit has been processed, we will arrange a collection from your shipping address. As soon as we receive your item/s (unwashed, unworn, with swing ticket attached) your store credit will be issued to you. To cover the cost of shipping and restocking, R90 will be deducted from your credit. Store credit is issued via email in the form of a digital gift card, it can be used at any time and it never expires.
WHY IS MY CREDIT LESS SHIPPING?
Jane Sews ships for free to all of our local customers on orders over R800! Regrettably, we do not cover the full charge to collect your item. However, we will handle all of the logistics around your collection, at a service fee of R90.00. Please contact us if you have any concerns or queries. Your opinion matters the most.
Once your order ships you will receive a confirmation email with details and tracking information when available.
- We ship to your door free of charge for all orders over 800 ZAR
- All orders are dispatched with our courier; Courier It and arrive within 3-5 working days provided that the product is in stock
- Every order has a tracking number, which can be used to trace your parcel online here
- International orders ship via Registered Mail and arrive within 7-21 days, orders include tracking information and can be traced online
- Customs and import duties are levied by the receiving country and are therefore the buyer’s responsibility
- We can arrange an overnight delivery for you at a charge of R150 for this service
- Please note — overnight orders must be placed before 1pm 'the day of' in order to arrive by the following day. Orders placed after this time will arrive within 48 hours
- Please note — Ths service is not available to outlying areas
- Mail firstname.lastname@example.org before 1pm to request overnight shipping