FREQUENTLY ASKED QUESTIONS
WHAT SIZE SHOULD I ORDER?
It is our goal that you love your Jane Sews purchase. When selecting your size refer to the fit details under designer's notes on each product page. If you prefer a fit different than portrayed on the model or have a question about a particular style, send your measurements to firstname.lastname@example.org and we’ll help you find the right size.
I PLACED AN ORDER, WHY DID I NOT RECEIVE ANY ORDER CONFIRMATION?
Customers will receive an order confirmation as soon as their order has been processed. If you have paid for your order via EFT the processing takes a little longer. If you have not received an email confirmation check your junk/spam folder. If the confirmation email is still missing it is possible we might have the wrong address, email us at email@example.com so that we can find your confirmation and forward it to the correct address.
DO YOU HAVE A STORE?
Yes! Our brick and mortar store is at The Commune in Durban, South Africa. Our shop is connected to our studio so you purchase that product you have been eyeing online and get a glimpse of our team in action behind the scenes. Trading hours are 9am-4pm, Monday to Friday. We would love you to pop in, so mail us at firstname.lastname@example.org to book an appointment.
CAN YOU CUSTOMISE A GARMENT FOR ME?
Unfortunately, due to time limitations and quantity, we do not take any private orders. We apologise for any inconvenience caused and value each customer’s feedback so feel free to send through any suggestions.
DO YOU OFFER GIFT WRAPPING?
Yes we do! Each order is neatly wrapped before it is dispatched. If you want to place an order for a gift, we can arrange to send the parcel directly to the recipient’s address and include a customised message inside. Feel free to contact us, we will be happy to help.
WILL YOU RE-STOCK ITEMS THAT ARE CURRENTLY OUT OF STOCK?
As our products are locally made in Durban we draw from the resources around us. Unfortunately if a certain fabric is discontinued those styles cannot be restocked however some items in the store will be restocked. If you would like us to send you these updates, sign up for our newsletter.
I WOULD LIKE TO COLLABORATE/INTERVIEW/WORK WITH YOU, HOW CAN WE GET IN TOUCH?